Archive for August 1st, 2017

Computer Telephony Integration

Posted by 1 August, 2017 Comments Off on Computer Telephony Integration

Computer Telephony Integration is used in the Hermes Net to manage each action via a unique queue in line with an agent’s skills. The computer telephony integration evaluate the available agent profile, their techniques and the possible waiting time, to work out the appropriate compromise and to channel the call in an appropriate techniques conditions.

As soon as the call is received, the Computer Telephony Integration Hermes Net verifies in the database the basic levels and location in respect to queued data. It can also remove the nuisance calls immediately the agent qualifies.

ComputerTelephonyIntegration

The agent can make use of the communication tool such as voice mails, emails,sms, fax and calls which are effective. This system allows agents to control human resources in a precise way.

Categories : Technology Tags :

 

PTCL Wireless Broadband ‘On the Go’ Launched

Posted by 1 August, 2017 (31) Comment

After a great success of PTCL wire broadband services, PTCL now presents PTCL Wireless Broadband through PTCL WLL Netword based on world’s proven CDMA 2000 technolgoy surpassing the speeds offered by GPRS and EDGE technologies. You can now access internet anywhere. PTCL EvDO (Evolution Data Optimized) offers Wireless broadband (3G) internet access through PCMCIA adapters directly to the laptop (soon to be available through USB adapters – plug and play for desktop systems as well as laptops).

ptcl-on-the-go

Read the rest of this entry

Categories : Technology Tags : , ,