Archive for November 4th, 2017

No Audio Device

Posted by 4 November, 2017 Comments Off on No Audio Device

The no audio device message normally appears on your computer screen when you have no audio device installed. The computer is unable to play any sounds unless it has an internal speaker then you might hear a bleeping sound. If you have connected a speaker and it still displays the message it may be because there are no drivers installed in the computer to support the hardware.

If you are using a Windows Media Player you will receive several error messages. To get rid of the sign you will have to trouble shoot checking that all the requirements are installed properly including the drivers.

Audio Device

In case the sign persists, there is a problem with the device and you need to return it to the vendor.

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Computer Telephony Integration

Posted by 4 November, 2017 Comments Off on Computer Telephony Integration

Computer Telephony Integration is used in the Hermes Net to manage each action via a unique queue in line with an agent’s skills. The computer telephony integration evaluate the available agent profile, their techniques and the possible waiting time, to work out the appropriate compromise and to channel the call in an appropriate techniques conditions.

As soon as the call is received, the Computer Telephony Integration Hermes Net verifies in the database the basic levels and location in respect to queued data. It can also remove the nuisance calls immediately the agent qualifies.

ComputerTelephonyIntegration

The agent can make use of the communication tool such as voice mails, emails,sms, fax and calls which are effective. This system allows agents to control human resources in a precise way.

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