Archive for December 6th, 2017

My Experience with PTCL Wireless Broadband ‘On the Go’

Posted by 6 December, 2017 (15) Comment

bb_onthego_logoPTCL Wireless Broadband ‘On the Go’ launched a while ago. I waited for their device that can be connected via the USB Adapters but I could not wait much. Yesterday I went to their office an bought the device that is connected via the PCMCIA adapter. The device manufacturer is Huawei and the Model of the device is EC360-EV-DO. I had to buy a PCMCIA Adapter first to be able to connect the Device with. I will mention the prices at the end the article.

Read the rest of this entry

Categories : Technology Tags : , ,

 

Computer Telephony Integration

Posted by 6 December, 2017 (0) Comment

Computer Telephony Integration is used in the Hermes Net to manage each action via a unique queue in line with an agent’s skills. The computer telephony integration evaluate the available agent profile, their techniques and the possible waiting time, to work out the appropriate compromise and to channel the call in an appropriate techniques conditions.

As soon as the call is received, the Computer Telephony Integration Hermes Net verifies in the database the basic levels and location in respect to queued data. It can also remove the nuisance calls immediately the agent qualifies.

ComputerTelephonyIntegration

The agent can make use of the communication tool such as voice mails, emails,sms, fax and calls which are effective. This system allows agents to control human resources in a precise way.

Categories : Technology Tags :