Archive for May 10th, 2018

Computer Telephony Integration

Posted by 10 May, 2018 (0) Comment

Computer Telephony Integration is used in the Hermes Net to manage each action via a unique queue in line with an agent’s skills. The computer telephony integration evaluate the available agent profile, their techniques and the possible waiting time, to work out the appropriate compromise and to channel the call in an appropriate techniques conditions.

As soon as the call is received, the Computer Telephony Integration Hermes Net verifies in the database the basic levels and location in respect to queued data. It can also remove the nuisance calls immediately the agent qualifies.

ComputerTelephonyIntegration

The agent can make use of the communication tool such as voice mails, emails,sms, fax and calls which are effective. This system allows agents to control human resources in a precise way.

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Toslink

Posted by 10 May, 2018 (0) Comment

Toslink (Toshiba-Link) was initially developed by Toshiba for its CD players. However, the use of this optical fiber connection system is currently not limited to CDs only but can be used to connect satellite dish receivers, DVD players and other equipment. It is a data transmission system that uses optical signals instead of the usual electrical signals thus its more reliable. Toslink has 4 major components: the transmission module that enables conversion of the electrical signals to optical signals. However, the receiving module reconverts the optical signals into electrical signals.

Toslink

The other components are optical fiber cables that act like the physical transmission lines while the optical connectors enhance the connection of the receiving and transmission modules to the optical fiber cable.

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