Computer Telephony Integration

Posted by 6 December, 2017 (0) Comment

Computer Telephony Integration is used in the Hermes Net to manage each action via a unique queue in line with an agent’s skills. The computer telephony integration evaluate the available agent profile, their techniques and the possible waiting time, to work out the appropriate compromise and to channel the call in an appropriate techniques conditions.

As soon as the call is received, the Computer Telephony Integration Hermes Net verifies in the database the basic levels and location in respect to queued data. It can also remove the nuisance calls immediately the agent qualifies.

ComputerTelephonyIntegration

The agent can make use of the communication tool such as voice mails, emails,sms, fax and calls which are effective. This system allows agents to control human resources in a precise way.

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