Zaheer Speaks » ufone http://www.zaheerspeaks.com Latest Happenings, Technological Developments and Marketing & Media Strategies, General News Blog Sun, 05 Feb 2012 09:33:34 +0000 en hourly 1 http://wordpress.org/?v=3.3.1 Ufone Sucks Big Time – Poor Service Quality and Pathetic Customer Service http://www.zaheerspeaks.com/ufone-sucks-big-time-poor-service-quality-and-pathetic-customer-service/ http://www.zaheerspeaks.com/ufone-sucks-big-time-poor-service-quality-and-pathetic-customer-service/#comments Thu, 08 Oct 2009 14:27:30 +0000 admin http://www.zaheerspeaks.com/?p=1202 Ufone LogoBeing a loyal customer, I hate to write this but they made me do so. For the past few weeks, Ufone service quality has been pathetic disappointing. I am sure most of you (Ufone users) must be facing the issues I am. Sometimes I just get disconnected from the rest of the world. Can not send messages, can not dial or receive calls.

Today, same happened and I thought of contacting the Customer Support Center. Call connected and was put on hold. I waited for 20 minutes and then the call was disconnected. What the hell??? Why they are charging Rs. 1/- per call to customer center, claiming that this is to provide better customer service but it seems that its a new way of robbery by Telecom Companies. I called again and now 15 minutes so far and no signs of Customer Service Representative. That’s coward. Just let them pick the phone and I will make them regret.
I am porting out. Yes, I can not bear this anymore. Tried to compromise because of the brand association but when brand doesn’t care, why should I? Just help me find a better network and if you are Ufone users, write your comments about the service.

Again 20 minutes and call disconnected.
Time of Calls (PST 12:40 AM – 1:20 AM)

Edit: Dialed called third time and finally someone picked up and told me that there is some maintenance happening thats why we are facing issues. I asked “Who on earth would intimate customers?” and asked about the last complaint (a week ago) I lodged, he was speechless. I am surely porting out now!

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]]> http://www.zaheerspeaks.com/ufone-sucks-big-time-poor-service-quality-and-pathetic-customer-service/feed/ 18 Ufone New SMS Bundle Offer – Weekly SMS Bundle Package Introduced! http://www.zaheerspeaks.com/ufone-new-sms-bundle-offer-weekly-sms-bundle-package-introduced/ http://www.zaheerspeaks.com/ufone-new-sms-bundle-offer-weekly-sms-bundle-package-introduced/#comments Thu, 09 Jul 2009 07:55:12 +0000 admin http://www.zaheerspeaks.com/?p=1285 Ufone LogoSMS Bundle offers led to NO DELIVERY CONFIRMATION messages anymore and load on network but Telecom companies keep on presenting such offers. Now Ufone offers new SMS bundle offers. As for as the Daily SMS package is concerned, customer used to activate it manually initially but now Ufone has  automated the system. Thank God, one good news. A new SMS bundle package has been introduced by Ufone, named as Weekly Package.

Subscribers can enjoy 700 SMS to any network in Pakistan for as low as Rs. 0.01/SMS. Means customer has to pay 6.99+ Tax or Rs. 8.36 included Taxes to avail this offer. Weekly Package is only available on all Ufone Life Packages which include; Life Value,  Life Plus, U Circle Life & U Circle Life Plus, Life Standard.

How to Subscribe:

Please see the following picture which will guide you properly for each SMS Bundle Package activation process.

Ufone SMS Bundle Offers

Just let me give you an example;

If you want to subscribe for weekly package, you will write short code ‘Sub’ and will send it to ’608′ and you will receive a confimation message from the service.

For more details, please visit: http://www.ufone.com/prepay_sms.aspx

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]]> http://www.zaheerspeaks.com/ufone-new-sms-bundle-offer-weekly-sms-bundle-package-introduced/feed/ 18 Call Ufone to Any Network, Any Time Just for Re. 60 Per 30 Seconds http://www.zaheerspeaks.com/call-ufone-to-any-network-any-time-just-for-re-60-per-30-seconds/ http://www.zaheerspeaks.com/call-ufone-to-any-network-any-time-just-for-re-60-per-30-seconds/#comments Thu, 09 Jul 2009 07:41:31 +0000 admin http://www.zaheerspeaks.com/?p=1280 Ufone LogoAlthough Ufone is apparently failed to save its credibility because of its poor quality service and old equipment but they must be appreciated for the humorous Television ads. Well…More specifically their Ad Agency. Ufone now presents a new offer to its subscribers and they can now call Ufone to Ufone or any other network in Pakistan for as low as Re. 60 per 30 seconds.

To subscribe, just write code ‘sub’ and send it to 717.

19.5% FED and 10% withholding tax applies on recharge. So, customer pays a total of  Re. 71.7/- per 30 seconds or Rs. 1.43.4 per 60 seconds.

For more details, please visit: http://www.ufone.com/prepay_60PaisaOffer.aspx

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]]> http://www.zaheerspeaks.com/call-ufone-to-any-network-any-time-just-for-re-60-per-30-seconds/feed/ 2 Ufone launches Child Healthcare Initiative [Press Release] http://www.zaheerspeaks.com/ufone-launches-child-healthcare-initiative-press-release/ http://www.zaheerspeaks.com/ufone-launches-child-healthcare-initiative-press-release/#comments Tue, 07 Jul 2009 15:21:20 +0000 M. Jamil Arif http://www.zaheerspeaks.com/?p=1257 Islamabad – July 07, 2009: State Minister for Health, Chaudhry Muhammad Afzal Sindhu inaugurated the revamped Children Ward and Children OPD of the FGSH (PolyClinic), a pilot project of Ufone’s Child Healthcare initiative here today.

In major hospitals nationwide, Ufone, one of the leading telecom operators of Pakistan will entirely revamp Children Ward and Children OPD to mitigate the sufferings of the child patients while making their stay at hospitals more hygienic and comfortable. As pilot project, Ufone has revamped the entire Children Ward and the Children OPD of the Federal Government Services Hospital, Islamabad commonly known as Polyclinic.

The revamping at Children Ward and OPD includes complete renovation of the internal and external areas with new beds, flooring, paint, seating, air conditioners, heaters, area beautification, lighting, Plasma TVs, help desks, windows, curtains, nursing cabinets and ventilation.

The inauguration ceremony held here was attended by the President  & CEO Ufone Abdul Aziz Khan and the Executive Director Polyclinic Dr. Shaukat Kiani.

Speaking at the occasion, Mr. Abdul Aziz, President & CEO Ufone said, “For countries like Pakistan, it is very important that the corporate sector supports the government in this gigantic task of providing basic services to all corners of the country. And equally important is to invest and upgrade existing health facilities.” Mr. Aziz concluded with offering the special gratitude to the management of the hospital for their cooperation throughout the revamping process.

Commenting on the Ufone initiative, Chaudhry Muhammad Afzal Sindhu, Minister of State for Health shared, “This nationwide initiative by Ufone is laudable. We are very much aware of the fact that our targets can only be achieved with the Public-private partnerships. We appreciate that the private entities of our country like Ufone are highly aware of their corporate social responsibilities and are contributing well. The Children Ward and Children OPD of the FGSH is an eminent sample of their conviction of helping the public sector and that too in the area that is important and delicate”.

After the formal speeches, chief guest Mr. Sindhu presented certificates of appreciation to all those who have made this project a success.

State Minister along with President & CEO Ufone then visited the revamped Children Ward and Children OPD and cut the ribbon formally. Guests and the media were given a round of the revamped areas.

In the second phase of this CSR Initiative, Ufone will help upgrading the health facilities at District Headquarter Hospital, Vihari.

Ufone Child Healthcare Ufone Child Healthcare Ufone Child Healthcare Ufone Child Healthcare Ufone Child Healthcare Ufone Child Healthcare Ufone Child Healthcare Ufone Poluy Clinic

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]]> http://www.zaheerspeaks.com/ufone-launches-child-healthcare-initiative-press-release/feed/ 1 ‘Ufone Song Catcher’, a Convenient Way to Search a Song http://www.zaheerspeaks.com/%e2%80%98ufone-song-catcher%e2%80%99-a-convenient-way-to-search-a-song/ http://www.zaheerspeaks.com/%e2%80%98ufone-song-catcher%e2%80%99-a-convenient-way-to-search-a-song/#comments Thu, 04 Jun 2009 05:26:39 +0000 M. Jamil Arif http://www.zaheerspeaks.com/?p=1180 Islamabad – June 03, 2009: Ufone, one of the leading telecom companies of the country, now through its innovative new service “Song Catcher” brings the convenience of finding Pakistani, Hollywood or Bollywood songs on mobile phone from the huge collection for the first time in Pakistan.

Through Song Catcher, any Ufone family member can search a song by dialing 676 from their handset and simply saying the song name. There are thousands of songs in this collection which is growing every day so that customers of varying tastes of music can have access to their favorite songs- anytime, anywhere.

Previously with the Ufone Song Catcher any song could be identified, downloaded as ringtone or set as a UTune by placing the phone next to the speaker playing that song. But now with the amazing voice recognition state of art technology, songs are searched and pulled out from a huge database as soon as one calls out the song name. This would enable customers to frequently change their ringtones and UTunes with tremendous ease.

Speaking about this significant new service Mr. Ali Ikram, Head of VAS, Ufone said, “At Ufone, we understand the combination of technology and creativity that results in the development of some of the most unique and user friendly services for our valued customers. Ufone has always been much ahead of the rest in offering mobile value added services in this market and we are proud to offer this incredible song search feature in ‘Ufone Song Catcher’ for the first time in Pakistan that ensures that our valued customers continuously enjoy the edge in mobile services over those of other networks.”

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]]> http://www.zaheerspeaks.com/%e2%80%98ufone-song-catcher%e2%80%99-a-convenient-way-to-search-a-song/feed/ 0 Ufone Network Always Busy http://www.zaheerspeaks.com/ufone-network-always-busy/ http://www.zaheerspeaks.com/ufone-network-always-busy/#comments Sat, 16 May 2009 15:49:49 +0000 admin http://www.zaheerspeaks.com/2009/05/16/ufone-network-always-busy/ Ufone LogoAt first I thought, its just me who is facing this problem or some issue with my handset but I confirmed it from my friends and they are all experiencing the difficultly in calling and even sending SMS. I am unable to call to the Customer Services to lodge my complaint.

I am having this issue from the last 36 hours. Signals are full but no connection. All I receive is the alert message “Error in Network Connection” and “Unknown Error”. Gosh!!!  my call is connected (feeling lucky), let me lodge the complaint and get back to you with updates.

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]]> http://www.zaheerspeaks.com/ufone-network-always-busy/feed/ 8 Ufone Conference Call – Talk with Up to 6 People at the Same Time http://www.zaheerspeaks.com/ufone-conference-call-talk-with-up-to-6-people-at-the-same-time/ http://www.zaheerspeaks.com/ufone-conference-call-talk-with-up-to-6-people-at-the-same-time/#comments Wed, 13 May 2009 07:41:00 +0000 admin http://www.zaheerspeaks.com/?p=1125 ufone-conference-callUfone now starts the service, its customers were waiting for a long time. Yes, Ufone Conference Call that allows its customers to speak with up to six people at the same time. Best for business organizations or even friends who want to discuss something about their assignments, projects or just want to have fun.

Customer has to pay one time activations charges to avail this facility i.e. 3.63 Inclusive Taxes. This service is available for all Ufone customers and ofter activating the service, they can invite 5 more people to discussion (1 Initiater + 5 other numbers of any network in Pakistan). Although this service is available for all Ufone users however, two packages users can not enjoy this offer i.e. Postpay Unite and Prepaid Life.

How to Activate?

Simply write short code “SUB” and send it to 6789

For more details: http://www.ufone.com/mobPro_ConferenceCall.aspx

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]]> http://www.zaheerspeaks.com/ufone-conference-call-talk-with-up-to-6-people-at-the-same-time/feed/ 1 Now Talk to One Ufone Number for FREE All Day Long – Ufone 1 Number FREE Package http://www.zaheerspeaks.com/now-talk-to-one-ufone-number-for-free-all-day-long-ufone-1-number-free-package/ http://www.zaheerspeaks.com/now-talk-to-one-ufone-number-for-free-all-day-long-ufone-1-number-free-package/#comments Tue, 21 Apr 2009 16:09:28 +0000 admin http://www.zaheerspeaks.com/?p=1013 Ufone offers 1 Number Free package and claims that it will allow its subscribers to call on one Ufone number for FREE. Well…I don’t agree and most of you will not as well. User has to pay Rs. 19.99/- (exclusive taxes) per day to activate this package. I am not sure why they are advertising that it is free as they are charging certain amount for this package everyday.

ufone-1-number-free

Ufone LogoAnother try to deceive the innocent customers? Or may be they come up with the argument that these charges are actually the package activation charges but what kind of package is that…daily Rs. 29.99/- + taxes uhh!!!. Though it is good package for those who have someone they call all day but still we can not call is FREE at all.

Package Details

Activation: to activate the package, dial 160 and follow the instructions.

Charges: Rs. 36.29 (inclusive taxes)

Terms & Conditions:

  • The package does not support Voice Bucket
  • Prepaid subscribers will have to opt-in to this package to enjoy the offer.
  • Rs. 10/- will be charged if you want to change the preferred number.
  • 21% FED applies on the package regular charges i.e. Rs. 29.99/-

For more details please visit: http://www.ufone.com/prepay_1FreeNumberPackage.aspx

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]]> http://www.zaheerspeaks.com/now-talk-to-one-ufone-number-for-free-all-day-long-ufone-1-number-free-package/feed/ 8 Ufone NEW SMS Bundle Offer – Send 500 SMS at As Low As Rs. 2.99/- for 24 Hours http://www.zaheerspeaks.com/ufone-new-sms-bundle-offer-send-500-sms-at-as-low-as-rs-299-for-24-hours/ http://www.zaheerspeaks.com/ufone-new-sms-bundle-offer-send-500-sms-at-as-low-as-rs-299-for-24-hours/#comments Wed, 25 Feb 2009 15:30:16 +0000 admin http://www.zaheerspeaks.com/?p=514 Ufone SMS Bundle OfferAfter Zong, now Ufone introduces Daily SMS Bundle Package to its subscribers which allows its subscribers to send 500 SMS for next 24 hours to any mobile network in Pakistan. The package validity is 24 hours after that users have to re-subscribe to the package if they wish to continue.

PACKAGE DETAILS

  • Package Name: Daily Package
  • Subscription Charges: Rs. 2.99/-
  • After Tax Charges: Rs. 3.62/-
  • Number of Free SMS: 500
  • Validity: 24 Hours
  • Activation Detail: Send ‘Sub’ without quotes to 605

21% FED on usage and 10% withholding tax at recharge or bill applies.

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]]> http://www.zaheerspeaks.com/ufone-new-sms-bundle-offer-send-500-sms-at-as-low-as-rs-299-for-24-hours/feed/ 7 Ufone Presents In-Flight Roaming Service for Its Postpaid Customers http://www.zaheerspeaks.com/ufone-presents-in-flight-service/ http://www.zaheerspeaks.com/ufone-presents-in-flight-service/#comments Sat, 21 Feb 2009 15:11:10 +0000 admin http://www.zaheerspeaks.com/?p=372 mobile-phone-airplane

Ufone, one of the Pakistan Leading mobile phone operators has started in-flight roaming service for all of its Postpaid subscribers who are using the International Roaming Service. According to the reports, the company initially launched its in-flight service on Emirates flights from Middle East to Asia, Europe and USA.

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]]> http://www.zaheerspeaks.com/ufone-presents-in-flight-service/feed/ 0 Ufone Disables SMS Delivery Confirmation on Valentines Day http://www.zaheerspeaks.com/ufone-disables-sms-delivery-confirmation-on-valentines-day/ http://www.zaheerspeaks.com/ufone-disables-sms-delivery-confirmation-on-valentines-day/#comments Sat, 14 Feb 2009 14:39:47 +0000 admin http://www.zaheerspeaks.com/?p=278 Valentines DayI received a message from Ufone which was sent to inform that the SMS delivery notifications will remain disabled from 13th Feb 9 PM to 14th Feb 2 Am to cope up with the overload expected on Valentines day.

Ufone Message:

As a regular practice , SMS delivery confirmation will be  unavailable from 13th Feb 9 PM to 14th Feb 2 AM to serve high SMS traffic on Valentines Day

Well… Just think how many of us send messages to each other to wish days we are proud of- like 14th August, 24 Oct, 25 Dec etc., but just imagine the hike in SMS traffic on Valentines day.

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]]> http://www.zaheerspeaks.com/ufone-disables-sms-delivery-confirmation-on-valentines-day/feed/ 2 Ufone Offers 3 Minute Package http://www.zaheerspeaks.com/ufone-offers-3-minute-package/ http://www.zaheerspeaks.com/ufone-offers-3-minute-package/#comments Tue, 27 Jan 2009 23:19:34 +0000 admin http://www.zaheerspeaks.com/?p=59 Ufone has just launched a new package “3 Minute Package”. Users can pay a lump-sum amount of Rs. 2/3 Minutes for OnNet Calls (Ufone to Ufone) and Rs. 3.20/3 Minutes for calls to other mobile operators and landlines. Ufone Customers can call 3 minutes for the price of just two minutes, that means 3rd minute is free. If the average price per minute is calculated, the amount comes is 66 paisas per minute.

IMO: The offer is in response to Mobilink 68 Paisas offer and this continues the price war between Telecommunication Companies. I thought, now they will pay more attention to the value added and customer serivces, but they say, once a price war starts, it doesn’t stop easily. Lets see what other Mobile Operators do, whether they reduce the price or improve other services.

More details regarding the package can be found here: http://www.ufone.com/prepay_3MinutePackage.aspx

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]]> http://www.zaheerspeaks.com/ufone-offers-3-minute-package/feed/ 0 Don’t Pay for the Call – Ufone offers ‘Collect Call’ Facility http://www.zaheerspeaks.com/dont-pay-for-the-call-ufone-offers-collect-call-facility/ http://www.zaheerspeaks.com/dont-pay-for-the-call-ufone-offers-collect-call-facility/#comments Sat, 24 Jan 2009 00:56:54 +0000 admin http://www.zaheerspeaks.com/?p=54

You don’t want to pay for calls you are making to your boss/organization? You have to call your parents often and your pocket money doesn’t allow you to? Ufone solves your problem.

Ufone now present a new service “Ufone Collect Call” which allows subscribers to shift their call charges to recepient. This service is mainly targeted to working people who have to call at their offices for official work and children who wish to call their parents but don’t want to pay.

Well… Lets see how it goes, now after Credit Share facility, there is possibility that people might misuse the service and ‘shift all the load on their pockets to parents and friends’ :)

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